Complaints and Representations

SCOPE OF THIS CHAPTER

This policy covers complaints and representations received in respect of services to children. The trust has combined complaints policy and procedure.

LAW

The Children Act 1989, Section 26

The Children Act 1989 Representations Procedure (England) Regulations 2006

RELEVANT GUIDANCE

Getting the Best from Complaints, DfES 2006

Click here to access the Trust's Complaints Policy and Procedure.